Membership T’s and C’s
Your billing will be automatic and billed every four weeks.
If you would like to pause or cancel your membership, we require this request emailed to the clinic (firstname.lastname@example.org) at least 7 days prior to your pause or cancellation date. Pauses are a minimum of two weeks.
No shows and late cancellations (within 6 hours) will be included as a used session. Sessions do not roll over to the following four week period.
You are welcome to use the allocated sessions for either Group Physio (Pilates studio) or Clinical Strengthening (Gym studio)- both are billed as 560 code for private health insurance purposes.
Your sessions are not able to be “rolled over” per four week period – all sessions must be used within the month.
If your “regular” session falls on a Public Holiday, we recommend that you reschedule that appointment for that week (or within the appropriate four week period), subject to availability.
If your practitioner falls sick on the day and we are unable to accommodate you within the same day, you will need to reschedule your session within the current period. Should your session have been cancelled within 6 hours, then you will have an extra “free” session added to be used at any time (so essentially the same rules apply for us cancelling as for yourself).
Maximum group numbers are 5 per session. Therefore we require you to book for your session, and we recommend that you use the mindbody app to ensure you are booked for future sessions if you wish to have a certain time, particularly if you want a certain time. This can be arranged with the admin team, and they can assist you with the app if you are new to it.
Cancellations can occur via phone or through our email – email@example.com